Manage Orders

Overview

As an administrator, every order that comes to IDHub can be managed. This page would explain more about that.

How to enter the Orders section in WooCommerce?

• Login to IDHub Website with WooCommerce Admin credentials.
  • See this page for more details on login
  • For becoming a WooCommerce Admin, view this page
• Post login, you would see the header is different from the end user login
• Click on the Sath IDHub link in header and click on Dashboard

• It will navigate you to wp-admin page
• Observe the left panel and click on Orders

Congratulations! You are now in the Orders Page. It will look similar to this:

What are the functions that can be performed in Orders Page?

In the Orders Page, there are multiple things that can be done. They are:

• Order List Page:
  • • It can used to view Order based on:
      • Payment amount
      • Renewal Type
      • By Customer
      • By Order Type
      • By Month
      • By String search
  • It can be used to enter any specific order details
  • It can be used to change Order processing status from In Progress to Completed and to other statuses
• Order Details Page:
  • Things present in details page are:
    • License Key (s) - More than 1 license key can be tied to an order
    • Order Details
      • Unique Order ID
      • Created Date
      • Current Status
      • Customer name and information
      • Billing Address information
      • Shipping Address information
      • Item Details
      • Payment Amount
      • Discounts and Other fee information
      • Downloadable Product permissions 
    • Order Notes are provided for any action or event happens on the order
      • Private notes
      • Notes to customer
    • Order Actions can also be taken
      • Send invoice copy to customer
      • Resend new order notification
      • Renegate download permissions